Customer Service Representative

We are looking for a Customer Service Representative to join our Christchurch site!

In this role you will deal directly with customers, distributors and representatives over the telephone and via email, responding to enquiries and requests as required, and providing administrative support.

Location: Christchurch UK

Benefits: Paid Time Off | Retirement with Employer Match | Health and Wellness Benefits | Learning and Development Opportunities | Competitive Pay | Bonus Scheme | Recognition | Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/)

Your Challenge:

• Receive and check customer orders to ensure all aspects are correct, including price and delivery dates.

• Load customer orders on the ERP system and acknowledge the order back to the customer.

• Monitor customer orders and seek new orders from customers when necessary.

• Deal directly with customers, distributors and representatives over the telephone and via email, responding to enquiries and requests as required, and providing administrative support.

• Keeping customers regularly updated with the status of their orders, updating them of any late deliveries.

• Raise quotations to customers as required, observing departmental approvals.

• Support the external sales teams as required through general administrative support, generation of customer quotations and provision of sales and customer data as required.

• Liaise with the production, planning and purchasing departments to ensure requested customer lead times are reviewed and achieved where possible.

• Answer external telephone calls coming into the department as required.

• Assist in general internal sales support and administrative activities in the absence of other members of the sales team.

• Working as part of a customer focused team.

• Ensure compliance with all Quality Management Systems requirements.

• Maintain electronic filing systems.

• Perform other tasks that may be required as directed by the Sales Supervisor.

Your Expertise:

• Excellent communication skills

• Experience in a similar position with proven administrative skills and excellent customer service skills

• Strong IT skills including MS office, Outlook and Excel

About Us:

Curtiss-Wright's Defense Solution division is a trusted, proven leader, delivering superior products and services that meet the defense and aerospace industries' toughest challenges with best-in-class value. In 2017, Curtiss-Wright relocated its Avionics, Sensors & Controls and Industrial Business Units into a brand new, purpose-built 160,000 ft2 facility at Bournemouth International Airport. The state-of-the-art facility has extensive design and manufacturing capabilities as well as in-house environmental stress screening.

The facility is committed to quality and excellence in manufacturing for our flight recorder, air data computer, video management systems, computing systems, mission displays and video recorder products. As the design center of excellence for flight recorders and air data computers, the units had to be lightweight and small – crash survivability requirements exceeding the existing standards for commercial aircraft. Our Values (https://www.curtisswright.com/company/sustainability/core-values/default.aspx)

Environmental, Social and Governance

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team (TACOE@curtisswright.com) _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request.

Join the WRIGHT Team!

Over 90 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright.

Our Values

What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other.

Leadership

We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action.

Customer Focus

We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion.

Teamwork & Trust

Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward.

Respect for People

We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees.

Integrity

We will act with the highest integrity in all of our business relationships and strategic partnerships.

What We Offer Our Employees:

Opportunity: As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one!

Challenging Work: The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of!

Collaborative Environment: The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.