Job Summary

The IT Manager is responsible for providing help desk support to the on-property team as well as researching and implementing technological strategic solutions. This is a one-person department and the ideal candidate will be able to work independently to execute IT initiatives as well as collaboratively with the on-property leadership team. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

Responsibilities

QUALIFICATIONS:

• Associates degree or equivalent experience with A Network and Microsoft certifications preferred.

• 3-5 years progressive experience in the IT industry working on and supporting end users in a windows domain environment.

• 2-3 years of supervision experience.

• Experience in supporting multi-branch locations

• Knowledge of the hospitality industry a definite asset.

• Active Directory and Exchange knowledge including Windows authentication to AD Windows file and print sharing required

• Printer / peripheral device troubleshooting skills

• Networking experience with TCP/IP DNS and DHCP

• Experience with wireless peripherals/devices especially mobile devices

• The candidate should be a self-motivated and detail oriented with the ability to manage technical events from open through closure

• Critical thinking and problem solving/troubleshooting skills a must

• Excellent communication skills Ability to read write and speak English to comprehend and communicate job functions.

• Ability to work with others and help them understand things from a “non-technical” point of view.

• Ability to meet varying schedules due to nature of the hospitality industry. This may include working extended hours weekends and holidays.

JOB RESPONSIBILITIES:

• Providing support for computer and mobile end-users. Particular emphasis is on supporting computers in a Windows Active Directory domain.

• Does this through the use and management of IT ticket tracking system. Prioritizes all tickets in response to priorities established by Executive Management Team.

• Offers help in a way that further educates the end-user elevates overall technology acumen and leads to a less “help desk reliant” workforce.

• Working with various departments to ensure smooth delivery of technology resources for all on-property events.

• Researching new technologies working with the property leadership team and Aimbridge/Centrada IT team to recommend design and implement innovative cost effective technology solutions. Works at the direction of Aimbridge VP of IT to ensure compliance with PCI.

• Coordinating 3rd party vendors to include working with various vendors including low-voltage cablers telecommunications providers and software hardware and other technology vendors to respond to IT needs of property as determined by Aimbridge Hospitality IT and the on-property Leadership Team.

• Working with the Leadership Team to ensure that IT operations are aligned with business needs. Adjust IT department priorities as necessary in response to direction.

• Performing task force work as necessary. May be required to travel periodically to support other hotels including hotel acquisitions and divestitures.

• Work may include: racking and stacking network and server equipment toning and terminating cabling creating new use accounts joining computers to domains training etc.

Property Details

Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious amenities, enjoyable activities and delicious dining options for an unforgettable holiday.

Pointe Hilton Tapatio Cliffs Resort features the Falls Water Village, the perfect place for family fun. The Village features 3 acres of swimming pools with waterfalls and a 150 feet waterslide. Relax in one of the private cabanas while sipping a refreshing drink from the Cascades Cafe.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offeringDaily Pay! Ask your Recruiter for more details

• Medical, Dental, and Vision Coverage

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Paid Time Off

• Employee Assistance Program

• 401k Retirement Plan

  Apply for this position (https://careers-aimbridge.icims.com/jobs/325222/information-technology-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)

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EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyHilton Phoenix Tapatio Cliff Resort

Posted Date2 weeks ago(5/3/2024 12:31 PM)

ID2024-325222

LocationUS-AZ-Phoenix

CategoryInformation Systems & Technology

TypeRegular

StatusFull-Time