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IOMAXIS IT Helpdesk Administrator in Lorton, Virginia

Responsibilities

IOMAXIS has an opening for an IT Helpdesk Administrator to support operations in a full-time role at our facilities in Lorton, VA. This is a hands-on position responsible for the Corporate IT function at IOMAXIS. Provides technical support to internal and external staff personnel. Position will support PC, MAC and Linux workstations, servers, telecommunications and printer hardware and software. Performs desktop system maintenance/upgrades including all desktop OS patches, creates and maintains user accounts, manages user groups, and network permissions. Manages and administers all printers, copiers and print servers. Responsible for all desktop software and hardware inventory, compliance and audits including printers, copiers, and scanners. Monitors and maintains integrity of established IT security policies, practices, and procedures. Develops and documents standardized user (internal customer) processes and procedures and "how to" documentation. Develops, maintains and provides key performance indicator metrics reports for all IT service requests. Supports critical systems after hours, nights and weekends as needed. Responds to emergencies on a 24/7 basis.

Successful candidate will:

  • Provide Tier 2 level technical support for ITs function providing optimum service to internal and external customers with minimal interruptions in PC and Mac environment

  • Provide Tier 2 level support for all IT and communications/telco services including company provided and personal mobile devices

  • Communicate effectively with supervisor, subordinates, staff personnel and headquarters personnel

  • Assists with establishing and monitoring the procedures, guidelines, regulations, policies, directives, plans and instructions established for the IT infrastructure

  • Vendor management

  • Evaluate and report on new technologies to enhance capabilities

  • Maintain the network infrastructure, server infrastructure, and desktop/laptop computers at a level of functionality and security required by IOMAXIS policies and procedures

  • Ensure the proper backup and archival of corporate data IAW corporate data retention policy

  • Maintain equipment/data/software availability and disaster recovery; provide system administration, diagnostics, and repair of network equipment, firewalls, computers, printers, scanners, photocopiers, communications, televisions and ancillary equipment

  • Assist in planning and design of support systems; install, configure and test computers, printer, and other peripherals

  • Install, configure, test, and troubleshoot communication equipment supporting both wired and wireless networks

  • Assist with training on applications as necessary

  • Maintain and updatge current asset management database

  • Willing and able to work independently within a structured team environment

  • Other duties as assigned

Qualifications

Qualifications

Clearance: Ability to obtain a US Government security clearance.

  • Education: Associates degree or higher is desirable.Three years of significant experience in information and communication technology support. (Microsoft exchange, VOIP, Microsoft Active Directory, etc.)

  • Hands-on MAC/Microsoft/Linux experience

  • Hands-on Cisco network device administration experience

  • Experience troubleshooting Microsoft Operating Systems, MS Office Suites, Cisco switches, and related systems and network connectivity

  • Experience managing rule based firewalls and/or UTMs.

  • Experience with Apple environments desirable.

  • Experience with virtual machine environments such as VMWare.

  • Experience with Linux operating environments

  • Experience managing enterprise Anti-Malware deployments

  • Experience with VoIP systems (Cisco Call Manager, Asterisk, etc.)

  • Experience in Windows PowerShell for use in administration automation and monitoring preferred

  • Experience with inside/outside plant network cable installation and management

  • Must be able to lift 80 pounds of equipment or materials

  • Ability to obtain a US government security clearance

Overview

WHY IOMAXIS

Unleash your potential and make a dramatic impact!

Over the past 10 years, IOMAXIS has advanced the state of Cyber RDT&E and provided support to the intelligence and special operations communities by bringing together the best software, hardware, communications and security experts in the industry by leveraging our decades of operational experience to help Federal agencies and organizations develop critical solutions for difficult missions around the globe Today, we are proud to say the most important Federal clients rely on our solutions to perform their missions by developing solutions faster, reducing complexity, cutting costs, and providing a profound level of innovation. IOMAXIS helps our customers deliver exceptional value to their client, America and its people. IOMAXIS leads the industry in developing superior technologies and services, delivering actionable capabilities and insight right when customers need it most.

IOMAXIS is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability or protected veteran status.

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ID 2019-1921

# of Openings 1

Category Information Technology

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