Position : Network Sales Engineer II

Location : Cincinnati, OH

Job Purpose

This position reports directly to the Director of Solutions Development. This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support, assist in the development of other Network Sales Engineers, and contributor to product development and process improvement.

Essential Functions

Pre-Sales Opportunity Assessment, Solution Development and Design for Complex CB Network Services, Presentation of Solution to Customer, and Pre/Post-Sales Technical Support (60%)

• Assist Network Specialists in pre-qualifying network opportunities

• Lead customer technical discovery process to determine what alternatives would best meet customer objectives and be technically feasible for Cincinnati Bell to deliver a complex profitable solution

• Identify and develop solution alternatives and be responsible to qualify solution feasibility with internal Cincinnati Bell resources (engineering, product house, operations, BMO, etc.) for complex network solutions

• Create network diagrams, assist in proposal generation, and be a key resource in solution presentation to the customer

• Serve as an escalation point for pre-sales technical questions/issues

• Participation in the hand-off of complex solutions to BMO

• Act as a lead for significant customers trouble/network issues

• Responsible for coordinating/delivery of RFO

• Ability to understand and design integrated network solutions

• Ability to engage resources from CBTS to deliver end-to-end solutions

• Participate in pricing/cost analysis for solutions

• Regular involvement with the Product House, Engineering, and BMO for input to product development, cost reductions, implementation issues, and process design and improvement

Technical Sales Leadership and Personnel Development (40%)

• Escalation point for the most critical solutions and the most complex designs

• Leadership in assisting in the education and development of both the Network Sales Engineers and Network Specialists

• Hold regular meetings to review ICB designs and their feasibility

Education

• A Master's Degree or equivalent

Certifications, Accreditations, Licenses

• Network Certification a plus (CCNA, CCDA)

Experience

• Over 10 years in complex network design

• Strong sales engineering background experience in local and wide-area voice and data networks

• Must have excellent verbal and written communication skills, excellent analytical ability, good judgment, and the ability to work as a part of a team in a fast-paced, environment

• Technical experience with CB network services, operations, support, and processes

Special Knowledge, Skills, and Abilities

• Strong technical skills for Telecom; voice, data, Internet, LAN, WAN, IP routing

• Strong experience with customer telecommunication applications

• Extensive experience with the design or engineering of highly complex products and services

• Experience with a wide range of technologies and services

• Knows processes to implement complex telecommunications products and services

• Exceptional organizational, leadership, and problem-solving skills

• Deep technical knowledge of interworking of all CBT/CBAD products

• Experience with customer storage, security, server, and infrastructure scenarios

• Deep sales experience in evaluating and presenting solutions to meet customer¿s need and requirements

• Advise account teams and Sales Engineers on sales strategy

Supervisory Responsibilities

• Team leadership/team development role

Miscellaneous

This is an exempt (Professional) position

Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.