The Help Desk Tech helps users achieve optimum use of their computer and the network by performing needs analysis, procurement support, installation, training, preventative maintenance and problem resolution. Responsible for installing, configuring, and maintaining corporate hardware and software for team members. Manages the help desk system and responds to team members request in timely and professional manner. The Help Desk Tech has routine contact with Information Systems staff, all levels of employees as end users, and vendor representatives. Responsible for coordination of all activities regarding the organization's help desk.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Configuration of team member's equipment to connect to the Network/Internet.

• Provide team member support and technical issue resolution via E-Mail, phone and other electronic medium.

• Configure team member's software to connect to LAN and Internet application servers.

• Provide training to team members in the use of system and applications.

• General understanding of Microsoft OS and application operations related to company offered services.

• Identify and correct or advise, on operational issues in team member's computer systems.

• Perform creation of new accounts using company provided tools.

• Manage existing user accounts using company provided tools.

Qualifications/Experience:

• Able to work independently and efficiently to meet deadlines.

• Able to promptly answer support related email, phone calls and other electronic communications.

• Self motivated, detail-oriented and organized.

• Experience with hardware and software issues.

• General understanding of networking principals.

• Proficient in LAN and Internet related applications such as E-Mail clients, FTP clients and Web Browsers.

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds.

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Our Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in support of residential and commercial real estate transactions. Headquartered in Mount Laurel, NJ, the Title Group is a nationally managed family of companies operating as a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://www.anywhere.re/)  (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)

The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures.  Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey.  With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .

You’ll find our commitment to diversity reflected in our achievements:

• Recognized as one of the World’s Most Ethical Companies since 2011.

• Anywhere has also been designated a Great Place to Work since 2019.

• Recognized by Fortune as one of America’s Most Innovative Companies.

• Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.