Job Description

As a member of the Support organization, your focus is to provide proactive as well as reactive support to the clients for their mobility environment. This involves directly supporting client activities and serve as a direct point of contact for clients to reach out for any questions, issues or any ongoing mobile device related activities such as latest device OS and application releases. You will also look for opportunities to improve client's mobility environment.

Career Level - IC1

Responsibilities

As a Systems Analyst 1 you will provide proactive as well as reactive support to our Mobility Managed Services (MMS) clients. You will be tasked with handling incidents, applying changes, escalating issues and running proactive audits. You will be responsible for analyzing app metrics and log data through tools such as Elastic, Splunk and New Relic. You will help identify problem areas, make recommendations to development teams and communicate with internal/external clients on issue resolutions. You will consult with clients to understand their problems and requests for additional information. You will proactively manage issues in the form of audits and alerts before the issue becomes a client incident. You will also participate in weekly service calls with the client. You will build client reports work to automate them using scripting language. This role requires the usage of the VMWare’s Workspace One UEM a Mobile Device Management (MDM) solution, previously called AirWatch, to manage client devices and apps, this includes OS (iOS and Android) and critical app updates. This role also requires leveraging CareAware iCommand to provision users and devices and perform regular solution maintenance for Cerner’s CareAware Connect solutions (Voice and Messenger).

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer